The eight people who do the actual work.
No call center. No third-state dispatcher. The person who picks up the phone at 7:14 a.m. is one of three: Al, Marie, or Linda. The person under your house is one of seven (Charlie does not work). Every member of the crew is below; click any name for the full bio.
Al Reuter
Master plumber, UA Local 22. Founded the shop after eighteen years at Cellino. NASSCO PACP/MACP/LACP certified. Runs the inversion rig.
Partner · 2014Marie Knapp, PE
CIPP foreman, lead estimator, BSA liaison, casebook editor. Civil engineer (UB '11), NCEES PE. Two years at Arcadis, two at BSA, before joining the shop.
Lead operator · 2019Dani Okonkwo
Pipe-bursting specialist. Locator. Twelve years at a regional excavation contractor before us. Master diver-cert, transferable patience for inversion-cure timing.
Seth Burczyk · LocatorLinda Pham · Operations
Ari Ostrowski · Apprentice yr 3
Marco Ruzzini · Apprentice yr 1
Charlie · Spaniel
Bios in progress
Hiring philosophy
We hire slowly. We have hired one person in the past two years (Marco, in 2024); before that, two in three years; before that, one in four. We grow at a rate that lets us train apprentices through the full UA Local 22 program rather than throwing them at jobs they aren't ready for. The ceiling on the crew is ten people; past ten, the work changes character and we lose the ability to be in every basement we are in.
If you want to apprentice with us, we are hiring for a CIPP foreman role for a 2026 start. We will not be hiring an apprentice until 2027 at the earliest. The bar for the foreman role is real: NASSCO PACP/MACP certification or willingness to certify in 90 days, three years of trenchless experience or seven years of related plumbing trades, NYS Master Plumber license preferred.